Customer Help
Our happiness team is always here to assist.
Info and Policy Pages
Quick Links
Common purchase queries answered
Orders and Shipping
Usually, it takes 3–7 days to fulfill an order, after which it is shipped out. The shipping time depends on your location.
Please have a look at our Shipping page for more detailed information about shipping times.
Please visit the My Account page and follow the registration information.
It is vital that you contact us as soon as possible after the order is placed to inform us you wish to cancel. You’re free to cancel an order anytime before items have been created. If a cancelation is requested after an item has been made, money and time have already been invested. At this point, it’s unlikely that a cancelation is possible.
You can see the current status of each order in the “Orders” page.
No, we use PayPal to securely checkout. You can store your card information with PayPal but we do not have access to any stored credit card information during the sale.
We currently only ship to the United States and Canada but hope to open up to new countries soon.
We use different providers for various products, so your order will probably come in more than one package.
If you need to contact us about a damaged item
Returns and Exchanges
We’re happy to offer a refund if there is any damage to an order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. To do so, please reach out with photo evidence of the item’s improper condition.
To submit a claim please use our form located HERE
For our full returns policy please click here
It’s not often that we make a mistake but when we do, please reach out with photo evidence of the item’s you received.
To submit a claim, please use our form located HERE
If a product arrived damaged or flawed due to some manufacturing error, we will happily offer a refund (or free replacement including shipping) of the damaged item.
Make sure to reach out to our support within 30 of the damaged product delivery. There is no need to send the product back to us.
To submit a claim please use our form located HERE
We don’t require sending in any flawed or damaged items. If one of these unfortunate circumstances does pop up, we’re content with photo evidence. Our support team is happy to assist with any questions, comments, or concerns.
It is vital that you contact us as soon as possible after the order is placed to inform us of any errors made by you when purchasing your order.
You’re free to contact us anytime before items have been shipped.
After an item is shipped, things have moved beyond our control. Shipping (particularly for international orders) is affected by many outside influences, especially COVID-19. If you’d like an update on your order, please contact the shipping company with your order number or use a tracking number or link.
It is vital that you contact us as soon as possible after the order is placed to inform us you wish to cancel. You’re free to cancel an order anytime before items have been created. If a cancelation is requested after an item has been made, money and time have already been invested. At this point, it’s unlikely that a cancelation is possible.
To submit a claim, please use our form located HERE