If a product arrived damaged or flawed due to some manufacturing error, we will happily offer a refund (or free replacement including shipping) of the damaged item.
Make sure to reach out to our support within 30 of the damaged product delivery. There is no need to send the product back to us.
To submit a claim please use our form located HERE
We’re happy to offer a refund if there is any damage to an order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. To do so, please reach out with photo evidence of the item’s improper condition.
Make sure to reach out to us within 30 days of the damaged product delivery. There is no need to send the product back to us.
We don’t require sending in any flawed or damaged items. If one of these unfortunate circumstances does pop up, we’re content with photo evidence. Our support team is happy to assist with any questions, comments, or concerns.
Our return policy doesn’t cover products ordered in the wrong size. Because of that, we won’t be able to issue you a refund for the order. We make everything on demand, so requesting a size exchange would mean producing an entirely new product.
Please ensure you have visited our size guides which are linked on every product as well as the footer of the website.
It is vital that you contact us as soon as possible after the order is placed to inform us you wish to cancel. You’re free to cancel an order anytime before items have been created. If a cancelation is requested after an item has been made, money and time have already been invested. At this point, it’s unlikely that a cancelation is possible.
After an item is shipped, things have moved beyond our control. Shipping (particularly for international orders) is affected by many outside influences, especially COVID-19. If you’d like an update on your order, please contact the shipping company with your order number or use a tracking number or link.
I’ve Changed My Mind
If an order arrives with manufacturing errors, in the wrong size, or has other obvious errors, we’ll happily work with you to find a solution. However, if a customer simply changes their minds regarding a sale, it’s unlikely that a refund, exchange, or other special treatment will be offered.
For more info on returns, please read our FAQs on our Customer Help Centre.